Return & Exchange Policy
At MUA Swimwear, we prioritize your satisfaction and strive to ensure a seamless shopping experience. Please review the following guidelines for exchanges and returns:
1. Exchange Policy:
We offer a 7-day exchange policy for customers who have mistakenly ordered the wrong size on their initial purchase.
2.Hygiene Regulations:
For hygiene purposes, please ensure you wear underwear when trying on your swimsuit for the first time to verify the fit and style.
3. How to Exchange an Item:
- Kindly complete the form below within 7 days of receiving your item to notify us of your exchange.
- Items beyond the 7-day return period are ineligible for return unless authorized by our team.
- We will evaluate your request, furnish you with our return address, and provide further instructions.
- The exchanged item must be returned within 14 days from the date of purchase.
- All items must be in new, unworn, unmarked condition with tags and hygiene liners in place.
4. Return Guidelines:
- Garments showing signs of wear, distinct odors, soiling, damage, or missing hygiene liners or size tags will not be accepted.
- MUA Swimwear reserves the right to reject returns that do not meet the criteria for a new condition or for instances of change of mind.
- Please ensure your return parcel is sent via registered post along with a copy of your receipt.
- MUA Swimwear assumes no responsibility for any lost garments during the return process.
5. Store Credit and Processing
- Store credit will be issued for the item returned for exchange, with the exclusion of postage.
- Processing of your store credit will take 1-2 business days upon receipt and inspection.
- You will receive a Store Credit Coupon via email, which can be utilized for future purchases to reorder the preferred size.
6. Special Considerations:
- Sale, bundle, clearance, and promotional items are considered final sales, and no credit note will be issued for exchanges on these items.
- Please note that MUA Swimwear pieces, particularly limited edition prints, may not guarantee availability for exchanges due to their unique manufacturing process.
Contact Information for Exchanges
Please contact us at info@muaswimwear.com and include the following details for initiating an exchange:
- Name
- Order #
- Reason for exchange
Non-Returnable Items:
Gift cards are non-returnable and non-refundable.